FREQUENTLY ASKED QUESTIONS

Review the visible case design, dial, bracelet or strap, size, functions and other listed product details.

If you need clarification about a specific model, contact our support team before ordering.

Where additional information or media is available, you can contact us with the model or reference you are interested in.

Contact us with the model name, reference or an example image. We can then confirm what information or options are currently available.

Available pre-shipment checks may include visible case condition, dial and hand presentation, bezel, crystal, bracelet or strap, clasp, crown operation and basic functions.

See our Quality Control page for more information.

Available QC media may vary by order and product. Contact our team if you have a specific question about available media.

No. Pre-shipment review is designed to check visible condition and available basic functions before dispatch. It is not a guarantee against every possible future issue.

Contact us and include your order number, the model ordered and a clear description of the question or issue.

Contact us as soon as possible. Whether a change is possible depends on the current stage of order preparation and dispatch.

Contact us immediately if you notice an address error. Changes may not be possible after shipment has been dispatched.

Shipping availability depends on destination, carrier availability and applicable local requirements.

Review our Shipping Policy or contact us before ordering if you are unsure.

Where tracking is available, it is generally provided after the shipment has entered the carrier network.

Carrier tracking may take time to update, particularly shortly after dispatch or during transit between facilities.

If there has been no update for an extended period, contact us with your order and tracking information.

International shipments may be subject to customs review, import restrictions, taxes, duties or other destination-specific requirements.

Customers should understand the rules that apply in their destination before ordering.

Available payment methods should be shown during checkout. Availability may vary based on order details, location or payment provider.

Payment processing should be handled through the payment methods and providers presented during checkout. Never send sensitive payment credentials through ordinary contact messages.

Contact us with your order number and clear information about the issue. Photos or video may be useful when the issue is visible.

Please review our Refund & Returns Policy for the applicable terms and process.

No. Contact support first so the situation can be reviewed and the appropriate next steps can be confirmed.