AFTER-SALES INFORMATION
This page explains the general process for reporting an order issue, requesting support and reviewing possible return or refund options.
BEFORE REQUESTING A RETURN
If there is a problem with an order, contact our team before sending anything back. This helps us review the situation and confirm the appropriate next step.
Provide your order number and a clear description of the issue.
Photos or video may be requested where the issue can be visually demonstrated.
The available resolution depends on the order, condition and circumstances involved.
SUPPORT PROCESS
Contact support before returning an item so the request can be reviewed properly.
Contact support with the relevant order information.
Where appropriate, provide clear photos or video showing the issue.
The situation is reviewed to determine the available resolution.
If a return is approved, follow the return instructions provided by support.
Do not send an item back without first contacting our support team and receiving return instructions.
Unapproved returns may be difficult to identify, process or resolve.
To review a request, we may ask for information related to the order and the reported issue.
Return eligibility depends on the circumstances of the order, the reported issue, product condition and any applicable terms presented at the time of purchase.
Support will review the available information before confirming whether a return is appropriate.
If a return is approved, the item should be kept in the condition required by the return instructions.
Do not intentionally damage, modify, disassemble or alter an item before a return request has been reviewed.
If a return is approved, support will provide the appropriate return instructions.
Customers should not select or use an unapproved return route without confirming it with support first.
Returned items may be inspected after receipt to confirm condition and compare the return with the information provided during the support review.
Where a refund is approved, the processing method and timing may depend on the original payment method and payment provider.
Bank or payment-provider processing times may be outside our direct control.
If a shipment appears to have been damaged during delivery, contact support promptly and keep the item, packaging and shipping materials available for review.
Clear photos of the parcel and the reported damage can help with the review.
If the delivered item appears materially different from the confirmed order, contact us and provide the order details and clear supporting photos.
Always contact support first. An approved return should follow the instructions provided for that specific order. This helps avoid lost, misdirected or unidentifiable parcels.
NEED AFTER-SALES SUPPORT?
Include your order number and a clear description of the issue so our team can review your request.
CONTACT SUPPORT →